99. NAVI GURAYA
Episode 99: NAVI GURAYA CONSULTING - Creating The Ultimate Purchaser & Homeowner Experience
With 15 years in the real estate service industry, Navi Guraya of Navi Guraya Consulting, brings an intense focus on setting a high standard of professionalism, establishing accountability, and resolving issues in a timely manner. Navi is the glue that ties the sales, marketing, and customer service department together including consulting for credible residential developers such as Beedie Living, Marcon Homes, and Cressey Development. As an elite sales operations consultant, her skillset is to provide high level, high touch support by using her system and process expertise to create outstanding purchaser and homeowner experience.
"What they (customers) want is to be heard, have value in what they are saying, and a solution that is fair," says Navi. Navi's latest partnership is in a software called Juniper. After years of feedback relating to customer service, there's no better product in the market that will establish brand loyalty as this software. To replace mass emailing, Juniper is a customer support portal that allows developers and property managers to effectively communicate with homebuyers starting from the time they firm up their purchase to post-completion. Managing and protecting developer's real estate transactions is Navi's mission. And for the developer, this allows their business to scale sustainably, increase revenue, and grow their team with confidence.
